Travelers Insurance Company Complaint - Rates Go Up ~ Customer Service Down
I was in an accident in Dec 2008, while driving on ice. The car in front of me started to spin around and I went left to get out of way before she hit cement and completely stopped blocking the lane, she was on her cell phone and could not get control of her car. I slid into the back side near the exhaust pipes. Police stated no one was at fault due to weather. I called my agent let him know the details and my feeling was if she pursued a claim I felt it was not my fault and I wanted to know. Well March 2010 I was insurance shopping because my rates are unreasonable and have been for years, only to find out Travelers paid out a claim without ever notifying me. Harnist Insurance Agent never notified me. Additionally, my agent tells me now I've been paying 867.00 too much every year because the underwriter did not do his job. I called Travelers and they admitted all their short comings and apologized but will not refund any of the overpay. I have already spoke with an attorney and will pursue in lawsuit.
If you use Harnist Insurance Agent-check your rates with someone else, if you have Travelers drop them.