[X]

2
Helpful
Votes

Gevelia Complaint - Worst for ordering and understanding

Review by betz on 2010-03-12
I was given this coffee and pot for a Xmas gift. I had placed one previous order with much difficulty and I just placed my LAST order today. The person taking the order was from another country and couldn't wait to get off of the line. Kept asking "if that was all I wanted" and "did that complete my order." I had to ask several times for her to repeat what she said because I couldn't understand. I wanted to ask several questions about a product/item but she wanted to transfer my call. Do they get paid by how many calls they take and how much the order costs? I find this a very USER UN-FRIENDLY company and after I receive this order I will call to cancel my AUTO DELIVERY. They are very rude. PLUS I CAN'T SEE PAYING $6,$7 or $8 DOLLARS FOR 8oz OF COFFEE. THE PRICES ARE REDICULOUS AND I DON'T TASTE ANY DIFFERENCE.
Comments:1 Replies - Latest reply on 2010-03-12
Posted by Anonymous on 2010-03-12:
You complain because she couldn't understand you, then complain because she wanted to transfer you. You kept asking her to repeat herself. She probably knew you couldn't understand her and wanted to transfer you to someone who maybe could.

I love Gevalia coffee. Why can't you order online? You can learn the same info about the product online as you can with an agent. Agents I might ad who probably work at a call center and have never even drank the coffee.

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.