Alamo Complaint - Alamo deceives customers with hidden costs
I recently rented a car at Alamo car rental at the Toronto Pearson airport and another one a year ago at the Montreal airport in Canada. Do not be deceived by Alamo's low rates. When you book through their website and see these low prices with almost everything included (collision damage waiver, prepaid fuel, taxes, etc.), don't fall for that like I foolishly did, twice! Alamo quotes one price on their website, and when you reach at their counter, they may charge you anywhere between $300 and $500 extra, with the excuse that the extra items such as collision damage waiver, prepaid fuel, etc. were not included in your quote or that fuel prices went up since you last made your reservation. Give them evidence of the quote, you'd say? I did. It doesn't help one bit, except for getting into an argument with them. Another often run scam is DO giving you the price as quoted, but then charging you extra when you return the car. So in the end, their cheap price will amount to the same price paid at let's say Thrifty, Dollar, or Budget. I rent cars often, and will never more rent at Alamo, because your money comes first at Alamo, not you. Evidence of this is the fact that they charge your credit card even before you get the car keys in your hands. Be alert to scams run by Alamo car rental. This reviews refers to Alamo in Canada.