Sprint Complaint - Customer Service Review
I recently received a call from a Sprint representative asking general quesitons about my service. When I stated that I was ok with my service but wanted to know when my phone was ready to be upgraded so that I could get a new phone. He stated to me it was June of 2010. But he stated to me (in his HEAVY accent) that I could get and "Early Upgrade." At that point I noted to him that I would just assume wait til June because I could go to Radio Shack and not have to pay the additional fee and wait 8-10 weeks for the rebate. The representative notified me that he could put the cost of the phone on my bill and would be able to get 90 days to pay it off. At that time I agreed to do the transaction on the grounds that it was being put on my primary line. When it came time to do the transaction and he notified me that the conversation would be recorded so that I could agree to all the terms, I agreed. When the representative began going over all the terms he stated that the phone would be going on the line that belongs to my child. At that point I notifed him that it needed to go on the primary line, and he agreed and apologized for the mix up. He reconfirmed everything and then gave me the order number and went over all the charges at approx. $265.00. I agreed. Then when I received the phone, the representative had opened another line on my account without my approval. When I called Sprint, They cancelled the phone line, and will be sending me a return kit. They kept apologizing but I feel that is was just a statement that was said because it is what they are told to say.
How can a random Sprint operator contact a customer, and mislead them?
I wish that Sprint as a company would be held accountable for their actions. I guess when people begin cancelling their contracts with them, they will find what they are doing to their customers, who pay their salaries, is completely wrong.
I guess it is time for me to start looking at a new phone company for my cell service.