Electrolux Complaint - Do NOT buy Electrolux Washer/Dryer - Constantly broken, Terrible Customer Service by Electrolux
AUGUSTA, GEORGIA -- Bought new washer & dryer at Lowe's. DRYER immediately ruined several items - burnt them. Called Electrolux - they sent out new part for this "known" problem. Had new part installed, still burning up clothes/towels/blankets. Called again, sent another part..same story. Still not working...company is saying now out of warranty - never fixed...cannot use! They only offer to give me rebate on new appliance. WASHER worked fine for one month - then fabric softner tray stopped working - wouldn't feed softner into cycle. Called Electrolux, they sent out service - service could not fix. Called Electrolux, they sent out new tray. Replaced, still not working. Now water flooding out of out of detergent tray every time opened. Called back for both items. They sent service....same story...service can't fix. Called again, Electrolux going to try to send out two MORE new trays. Replaced, neither work. Called out service again...they claim they don't know how to fix (3rd company saying Electrolux too difficult to repair). After getting run around...same story...they won't replace the washer or dryer...we are now out $5K+! Don'y buy anything from Electrolux...customer service is terrible. Planning to hire an attorney..