LifeScan, Inc Complaint - LifeScan requires customer file w-9 in order to refund returned goods
1000 GIBRALTAR DRIVE, MILPITAS, CALIFORNIA -- I purchased a OneTouch glucose meter and some testing strips and later decided they do not fit my needs. I contacted the LifeScan, the manufacturer (800-227-8862) in December 2009 and was told all I had to do is send the products back and within eight weeks a check will be sent to me. Over the course of eight weeks, I called the company and verified the products are returned and processed. At the end of Feb, 2010, I was told by the company representative that there is a computer glitch and my check will be sent out as soon as the computer glitch is fixed. I asked someone in Refund Department call me. No one called me. On March 9, 2010, at my insistence, the Refund Manager spoke with me. She told me that I need to give them W-9 form in order to give me my refund. She also said she need to talk to the parent company (Johnson and Johnson). She promised to call me back the same day or within next day. I knew better and didn't hold my breath. When I didn't receive her call the next day, I called her again and left a message to have her call me back. Three days after her promised call back, I still don't hear the phone ring. LifeScan is supposed to be a reputable company and they are in the business for long time, I just don't understand how a company could be so insensitive to a customer.
W-9 form is an IRS form for tax withholding between employees/contractors and employers. W-9 form contains sensitive personal information, such as name, address, social security number, tax payer identification number, employer identification number, etc. I am just a regular customer happened to purchase LifeScan products. I am neither LifeScan's employee nor contractor. Why should I be required to fill out W-9 form?
I'm having enough of run around from the company, anywhere from "we will check out the status" to computer glitch, to W-9 form. I hope I am unfortunate enough to be the only one had to deal with poor customer service and poor company philosophy.