Hotwire, Inc Complaint - Hotwire.com is a fraud and a rip-off artist
GREEN BAY, WISCONSIN -- You think Hotwire is horrible for hotels? They are worse with rental cars. I reserved a rental through them for what turned out to be an Avis car, at $25.99 per day. I turned the car in and took my bill without even looking at it, because I needed to catch my flight. Once I got home I saw that Avis charged me $48.50 per day. I contacted Hotwire and they promptly told me that they were not about to help me and that I needed to contact Avis. Avis of course told me that they were not about to refund any of my money (reinforcing their legendary reputation for horrible customer service).
The whole Hotwire business is a simple scam to make you think you are going to pay a lower price and when you actually get charged a higher price - or don't get the car or hotel or flight you were promised - it's too late to do anything about it and their customer service people are trained to give you the runaround until you give up. The good news is that businesses built upon fraudulent practices sooner or later lose customers and end up in the same trash heap with all the scam artists that feed upon trusting consumers.