Best Buy Complaint - World's Worst Customer Service
I've had numerous incidents of poor in-store customer service with Best Buy but after speaking to a very friendly customer service representative regarding their.com appliance sales, I decided to take a chance that I would have a better experience purchasing off their website and bought a refrigerator. Big mistake.
Upon delivery (which by the way occurred when the delivery guys showed up unannounced as the warehouse didn't bother to notify us of a delivery time) we discovered that the measurements listed on the website were not accurate and the refrigerator wouldn't fit through our door. Irritating but an easy enough fix--just exchange for a smaller model, right? Oh no. The warehouse didn't bother to update our delivery status so we remained in the system as having taken possession of the refrigerator. The money was not credited to our bank account and therefore we couldn't re-purchase the right sized refrigerator. It took over a week of talking to customer service representatives at least once a day to get the whole mess straightened out...or so we thought.
When we were finally able to order a smaller sized refrigerator they scheduled us for another delivery date a full month after our original purchase. I thought this was ridiculous after our trouble but was just relieved to have it settled. That delivery date would have been today but as I was informed last night after two calls and 20 minutes of hold time, we were rescheduled to the end of the month for reasons unknown.
They had no problem taking the money out right away but have yet to deliver an actual refrigerator. The only thing they have delivered is incompetence and irritation. I was told that no manager was there last night but that one would phone me this morning which of course did not happen. I'll never purchase so much as a DVD at Best Buy ever again.
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