Budget Rent-A-Car Complaint - Excessive fees not disclosed
TAMPA, FLORIDA -- I recently rented a car from Budget rental and had my service dog with me. When I turned the car in I asked the agent if the car was acceptable and she indicated it was. A MONTH later I got a letter in the mail stating I would be assessed a $200 fee for dog hair in the vehicle. Budget did not disclose this fee to me when I rented the vehicle with my service dog present and clearly vested, nor did they indicate there was an issue when I turned the car in. Had they said yes, I could have easily ran it to a local gas station and vaccuumed the vehicle or even wiped it up with my bare hands. I travel everywhere with my service dog and have never had an issue as I am very conscious of the fact that the dog does shed which is why I asked the agent when I turned the car in if there was an issue. So beware if you are travelling with a service animal or pet that you will be charge an additional $200 for hair.
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