AirTran Airways Complaint - Worst Airline Ever - Flights
We understand that weather related conditions do impact departure/arrival times and ultimately cannot be controlled by your airline. However, we do not understand why the following occurred on March 12, 2010:
1. Gate Agent made an announcement that he was too busy to load the plane and he should have loaded us 15 minutes prior to his announcement. His words and I quote, “There was too much going on at the counter.”
2. Slightly after this announcement he opened the plane to board. While sitting on the plane for over 15 minutes the co-captain announced that the pilot had not arrived. We have now sat on the plane for over 30 minutes, while we wait for a captain. I DO NOT understand why you would load the plane if the captain was not present. Furthermore, we are unable to leave the plane and come back on after the pilot arrives.
The above is unacceptable on many levels and we WILL NOT fly AirTran ever again, as your airline is not concerned with their passengers and is only concerned with the bottom line.
Furthermore, you will continue to lose market share and your customer base as you continue to focus on the bottom line and not on the customer. You’re airline has not only ruined my evening, but my perception of your company, which I will share with my colleagues, family, and friends; which I will encourage to use other airlines when they travel.
I’m already anticipating a boilerplate response to this letter and have also sent a copy to the FAA.