Efaucets.com Complaint - Worst customer service
The customer service is the absolute worst ever. I purchased a kitchen faucet online, and then wanted to make a change. When I called Sunday, I was told no that they were unable to make changes on weekends. When I asked to just cancel, I was told cancellations were not allowed on weekends either. The customer service person "Savannah" was unbelievably rude, getting into an argument with me and pushing me for a fight. I finally called Monday to cancel my order and was told there would be a 25% cancellation fee! My next call was to my credit card to dispute the purchase.
Obviously this company has no customer service training whatsoever, and they must make the bulk of their money on change and cancellation fees. A truly dishonest, rude, and slimy company. Beware, there are much better online alternatives!