Time Warner Cable Complaint - Time Warner Cable needs to be put to rest!!!!! They do not deserve to have any hard working American as their customer!!!
ROUND ROCK, TEXAS -- I have had my cable since September of 2009, and every experience I have had is awful...... missing channels, more than 15 missing channels, channels with no sound, Channels that black out and come back and black out again. This cable is no good. So we had someone come and change out our box. They changed it out and then approx 10 minutes later came back and woke up the baby. They said something was still wrong. They went back where the box was and did something then left. Still the cable was crappy. Still all the same issues. So then we had another appointment for 3/13/10 from 3 to 5. We were not told to keep our phone on us because they would call first. so we were in the back yard and did not have our phone with us. I went in the house at 3:10 and saw I had a missed call. I checked my message and the message said that the repair guy tried calling us and that we would have to reschedule and the time was 3:26. That was a lie. It was 3:09 when I checked my message. They would not come out on the scheduled day. SO we cancelled our service and asked for them to come get their equipment and they told me that we would have to turn it in. That is ridiculous. They brought it they should come get it. So then I was told they would come get it but it would cost me 40 dollars, but they won't pay me for my gas to deliver. So Now I have to take off work which I hope I don't get in trouble for, but none the less I guess have to make that trip because of their crappy service. They don't know what customer service is, they only convenient for the company. I should have know because of all the horror stories that I have heard but I have learned my lesson. Good luck to all because you will need it and remember, if you have a scheduled appointment, make sure your phone is at your side if you want them to keep their appointment.