Smith Brothers Appliance Repair Complaint - Smith Brothers Appliance Repair-- bad experience
They just left us hanging.
I am very disappointed with the level of service received by Smith Brothers. Our refrigerator failed over a week ago, a repairman came over on 3-5-2010, replaced the capacitor and the relay switch which cost us $240.72. Five hours later, the refrigerator failed again. I called Smith Bros. to let them know what happened and asked to speak to the repair man to discuss what can be done. On both occasions I was told that a call-out was made and that we should be receiving a call back and that there was nothing more that could be done. Nobody ever contacted us. We were forced to purchase a new refrigerator to keep all our food from spoiling (and to prevent the $45 a day cost for dry ice) and are out the $240.72 paid to Smith Bros. in addition to the cost of a new refrigerator.