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Smith Brothers Appliance Repair Complaint - Smith Brothers Appliance Repair-- bad experience - Appliance Repair
Complaint
They just left us hanging.
I am very disappointed with the level of service received by Smith Brothers. Our refrigerator failed over a week ago, a repairman came over on 3-5-2010, replaced the capacitor and the relay switch which cost us $240.72. Five hours later, the refrigerator failed again. I called Smith Bros. to let them know what happened and asked to speak to the repair man to discuss what can be done. On both occasions I was told that a call-out was made and that we should be receiving a call back and that there was nothing more that could be done. Nobody ever contacted us. We were forced to purchase a new refrigerator to keep all our food from spoiling (and to prevent the $45 a day cost for dry ice) and are out the $240.72 paid to Smith Bros. in addition to the cost of a new refrigerator.
I am very disappointed with the level of service received by Smith Brothers. Our refrigerator failed over a week ago, a repairman came over on 3-5-2010, replaced the capacitor and the relay switch which cost us $240.72. Five hours later, the refrigerator failed again. I called Smith Bros. to let them know what happened and asked to speak to the repair man to discuss what can be done. On both occasions I was told that a call-out was made and that we should be receiving a call back and that there was nothing more that could be done. Nobody ever contacted us. We were forced to purchase a new refrigerator to keep all our food from spoiling (and to prevent the $45 a day cost for dry ice) and are out the $240.72 paid to Smith Bros. in addition to the cost of a new refrigerator.
Comments:
Posted by LadyScot on 2010-03-13:
I look at appliance repair like going to the doctor. He may not be sure what is causing your symptoms. It could be this or it could be that, so let's try this and if that doesn't work we will try something else.
I am not an expert at all, but it seems the capacitor turned out not to be the problem. You still have to pay for the work done. As for buying a new unit...well...that was your decision.
I am not an expert at all, but it seems the capacitor turned out not to be the problem. You still have to pay for the work done. As for buying a new unit...well...that was your decision.
Posted by Soaring Consumer on 2010-03-13:
If you get someone to inspect the fridge and determine that the repair was not done properly you can sue Smith Brothers in small claims court for a refund.
Posted by LadyScot on 2010-03-13:
Soaring, that is something I didn't think of. Good advice.
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