Expedia.com Complaint - What Does Flight Insurance Cover?
I purchased flight insurance for a trip booked over the winter holidays, December, 2009. During my stay I developed severe pain in my groin and was advised by my doctor to return home and be seen. (We agreed this was muscular-skeletal issue.) Meanwhile it was recommended I upgrade to First Class so that my medical condition would not be exaccerbated in coach seating. When I arrived at the airport, my first flight was cancelled and nothing was available to connect to my second flight until the following day...and I would be responsible for hotel, etc. Meanwhile, working with the agent, we were able to book a flight out of Newark, NJ early next morning, together with my adult son, who was helping with luggage. We rented a car to get to the airport since no flights were available for the connecting flight. BerkelyCare denied the car rental to the connecting flight, denied the upgrade to First Class, and wished me well in my recovery.
None of the restrictions are printed on the Expedia site notifying customers of the EXTREME LIMITATIONS OF THE BERKELYCARE FLIGHT INSURANCE.
Please note that I complied with all requests to prove this incident including supplying a note from my attending physician.
I believe there is NO oversight and this company can deny without due diligence, without due process and once again, we consumers are the victim.
Hopefully, this will be pursued as I believe BerkelyCare did not fulfill its consumer obligation.