AirTran Airways Complaint - Don't Count on Service from Airtran
My experience with AirTran on March 12, 2010 closely resembles others posted here. My husband and I were flying from Columbus Ohio to Ft. Lauderdale, FL to get on a cruise ship that was leaving the next day (evening of Saturday March 13). We had scheduled our flight out for late afternoon (5 PM) and booked a room in Ft. Lauderdale so we would not miss our cruise. When we checked in for our flight at 3:30 PM the ticket agent was unpleasant and complained about working. She also did not tell us the flight was already delayed 4+ hours. We learned that upon arriving at the gate. There was one gate agent who assured me we would make our connection in Atlanta, and then told me he was off duty for the day and grateful he would not have to put up with the hassle delays created. When the next agent arrived I stood in a very long line to again inquire about connections and advise him we were heading to a cruise so if we were NOT going to get to Florida tonight please let me know so we could find other options. This type of dialogue continued throughout the evening until approximately 9:30 PM when they cancelled the flight. By that time all of the other flights from Columbus to Florida had either departed or were sold out. What was particularly frustrating was that they kept telling us the delays were due to weather and we kept pointing out that other airlines traveling the same routes were operating with modest delays. In retrospect we should have recognized that they were lying to us and found an alternative. We missed our ship and had to cancel the cruise. None of the AirTran staff was even sympathetic to our plight, and at times they were downright rude. When they cancelled the flight they gave us an alternative itinerary that did not get us to Ft. Lauderdale until Monday.
This airline may be ok if you are just looking for a weekend jaunt and getting there late or not at all is not important, but I would NEVER depend on them for a critical arrival date. They are insensitive to their customers needs and ill equipped to handle even the slightest weather delays. It was an expensive lesson for us, and one I hope you do not have to experience.