Priceline.com Complaint - Priceline vacation package? More like a disaster package
We decided to book a last minute vacation package to Miami on March 10th. Priceline offered a $425 package and it said on the hotel (Ramada) description that the hotel provides shutter to the airport. We arrived Fort Laudedale Airport and found out that there is no shuttle to our hotel, because the hotel provides shuttle to the Miami airport, not Fort Laudedale. Priceline did not consider the distance range, and the description of the hotel was misleading. We ended up having to spend $70 on taxi. ($140 round trip)
When we talked to the customer service, the wait was long, and it also gave us a lot of unnecessary information when all we wanted to do was talk to the representative. The representative was unsure and unhelpful. They offered to cancel the hotel and refund us, and would not give me an estimate of how much money refund they would give me. The transparency of the service is questionable. When asked if they could place us in a better hotel, they gave us a complicated route of having us to contact the hotel on our own, then call them back to confirm the cancellation. Then we could decide on either booking with the sale department which is on a different line or walk-in to a hotel nearby (which would be outrageously expensive).
I am surprised in this digital age, all they can provide me is this not well-thought, not streamlined customer service.
I am very disappointed at their services. The all-friendly-old-dude in their commercials is a misleading image. That was not a good deal at all.
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