Days Inn Complaint - BEWARE This Hotel Chain !!
HOLLYWOOD, CALIFORNIA -- I had to postpone a reservation with Days Inn and I provided them with 3 days notice to either change the date or cancel the reservation and they refused to do so stating "online bookings are non-cancellable". I offered to change my reservation to a later date, and they refused.
I also had reservations in another town with Comfort Inn & Suites and they were very accomodating of my cancellation request. As was Southwest Airlines and Dollar Rent a Car. Those companies were fantastic, but NOT Days Inn.
Why would anyone consider booking at a hotel chain who will not cancel & refund or even change a reservation with plenty of advance notice? They can rebook the room. What an insane customer service policy for a company which relies on future customer bookings, repeat business and customer word of mouth.
Myself and my employees travel very frequently throughout the western US. For a few dollars now, this company has permanently lost a potentially repeat customer and any future dollars they could have earned off of me. How stupid is that? Especially after I even gave them the option of holding my funds as a credit toward a future stay.
I have already re-booked my trip, and I will definitely use Southwest Airlines, Comfort Inn & Suites and Dollar Rent a Car, but I guarantee I will never book or stay at another Days Inn. Ever. And I will make damn sure I comment to everyone I meet who is travelling or considering a trip to stay away from the Days Inn chain of hotels.
By the way, Days Inn is part of the Wyndham chain (Ramada, Travelodge, Super 8, Howard Johnson) If they treat customers this crappy before you get in their door, imagine how poorly they treat you during your stay. There are plenty of other hotel chains to consider besides this group of companies, I suggest you use one of the many others out there, and avoid this bunch.