Courtyard by Marriott Complaint - Courtyard Loop 410 SanAntonio - they don't care
SANANTONIO, TEXAS -- I stayed at the Courtyard by Marriott in San Antonio on Loop 410 the last two days. They did not clean my room. When I called to complain, I spoke to a rude lady who identified herself as the "operations manager" who told me off. She commented that they did not have enough cleaning people because the hotel was full. Funny, for the last 25 years, Marriott has been my hotel of choice. They did not try to do anything for me or even seem contrite. Very course treatment for a previously loyal customer. This was way out of the ordinary for this company, and totally unforgivable.