Pep Boys Compliment - Jacked Up My Car
CHATTANOOGA, TENNESSEE -- I brought my car into Pep Boys for four new tires and an oil change. Easy things right? When I dropped off my car I specifically mentioned that the windshield wiper fluid was empty and was told that it was standard to refill it with an oil change. When I picked up my car I noticed that there was no sticker in the window indicating when the next oil change should be done. I also noticed there was no windshield wiper fluid, but the receipt clearly showed me being charges for the oil change AND they had given me the paperwork for the $13 rebate for the oil change so I assumed they did it and left. The car was driven less than 6 miles to my boy friends and sat the entire day the next day. When I went to drive it home I noticed a strange sound coming from the engine. The check engine light came on. When I stopped at a DIFFERENT Pep Boys two of their technicians were closing shop but said it sounded like an oil problem. I showed them my receipt for the oil change and they in front of me checked the oil. EMPTY. And the teeny tiny amount in it was black and they said it would be gold if it was new oil. THIS WAS THEIR OWN TECHNICIANS. I left it overnight and called the original store first thing in the morning. I filed a complaint with corporate and they sent an adjuster to check it out. He claimed the oil was full and that it was a rod knock and not related to the oil change.
I had it towed to a different mechanic who said there was NO OIL IN THE CAR and took a photo of the dry as a bone dip stick. I am still fighting with corporate, have filed with both the BBB and consumer affairs and am headed in to file a small claims court complaint tomorrow. [snip] will never touch ANY car of mine again.
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