E-Z Car Rental Complaint - Con Artists!!! - Car rental, Orlando, FL

Review by lainey20 on 2010-03-15
ORLANDO, FLORIDA -- We rented a midsize car in Orlando, FL in 2/10. The tank was only 4/5 full, but I did not notice until I had just left the airport. A few weeks after we got home from our trip to Orlando, we received a notice from E-Z car rental that they were charging $50 on our credit card because we had driven through a Sunpass toll booth without paying. I used to live in Florida and I am very familiar with these lanes, and I assure you that I did NOT drive through one of these lanes without noticing. They sent me a statement that I had an unpaid toll of $0.75 and charged us an additional "administrative fee" of $50. This is their way of extorting more money from out-of-state visitors. I would highly recommend that you avoid these con artists!
Comments:1 Replies - Latest reply on 2011-07-26
Posted by FEvans on 2011-07-26:
The exact same thing just happpened to us except they put a $51.60 charge on our credit card six months after the rental! My husband rented the car and he is sure he did not go through a toll without paying. They are saying our charge is $1.60 for the toll and $50 for administrative fees. How can they get away with this?

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