David's Bridal Compliment - Don't Rule Out David's Bridal
MIDDLETOWN, NEW YORK -- I visited David's Bridal with my daughter around a year ago. It was the first time either of us had ever shopped for a wedding dress, so we weren't sure what to expect. We were aware of the complaints and negative reviews, but we decided to make an appointment and see for ourselves. My daughter had no intention of buying a dress the first time out and basically just wanted to see what it was all about.
When we entered the store, we were asked to sit at the reception desk where a friendly and knowledgeable employee handed us catalogs and then proceeded to obtain the required information from my daughter to get the ball rolling. As she answered questions, I browsed through the catalogs trying to become familiar with the different styles. So far, everything was going well.
When we were finished at the reception desk, we were assigned a consultant and taken to the dressing room area. My daughter showed the consultant the dresses that she wanted to try on and made it clear that she was not going to buy a dress that day. The consultant understood and couldn't have been nicer about it. Knowing she wasn't going to make a sale did not stop her from catering to my daughter in every way possible. She was cordial, helpful, patient and professional at all times, never once making us feel like we were taking up her time.
After trying on about a dozen dresses, critiquing each one and taking pictures, we were exhausted. The consultant, on the other hand, was fresh as a daisy and still running around trying to accommodate us. Despite the consultant's enthusiasm, our heads were spinning, and we were ready to leave. When my daughter told the consultant that we had to go home and process it all, she began trying to persuade my daughter to buy a dress by offering limited time discounts and various other incentives. We only had to remind her once that we weren't ready to buy a dress, and she completely understood and immediately ended the sales pitch. She thanked us and gave us her card, making us feel a twinge of guilt for not committing to a dress. Either it was a clever exercise in reverse psychology, or the consultant truly understood that we were not going to buy a dress but never let that influence her level of customer service and professionalism in any way.
We left the store and spent the rest of the night talking about the dresses and looking at the pictures. We were completely satisfied with every aspect of our David's Bridal experience. Everyone we encountered that day was professional, helpful and friendly. The whole time I was sitting in the waiting area while my daughter was trying on the dresses, I noticed that all the consultants exhibited the same caliber of professionalism as ours, and all the brides-to-be seemed just as pleased as we were.
If you are hesitating to visit David's Bridal based on the complaints you read on the internet, I encourage you to at least give them a chance. While I cannot attest to the quality of the service provided after a purchase is made, I do know that my daughter and I were treated like royalty for the several hours we were in the store. If she had decided to buy a dress that day, I would have felt confident that she wasn't going to be disappointed in the end.
As with all chain stores, some locations are better than others, depending on the employees. Some stores may be disappointing, but if you receive the level of service and professionalism that we did, I think the chances are good that it will continue through the entire process.