Key Bank USA Complaint - Key Bank Deceptive Online Balance
Resolution Update on 03/20/2010:
Overdraft fees were refunded.
CLEVELAND, OHIO -- Friday I deposited a check into my nearest ATM. Much to my surprise, my online account indicated on Saturday, all funds available, nothing pending. This morning, Monday I am overdrawn and they've put a "hold" on the corporate/local check I deposited on Friday. They tell me I shouldh've been more aware that they can "hold" a check at any time. They said Saturday is not a business day... (They also said that the ATM into which I deposited the check is not accessible to them, my home branch.) I'm not so concerned about the "hold" as I am the 9 or 10 overdraft fees that have accumulated. My online statement did not indicate anything as being held or pending, it indicated in no uncertain terms that all the monies deposited had become available. The check deposited (on Friday) was from a major nationally known corporation with a local CLEVELAND OHIO bank and I just figured, that's why the funds had become immediately available. At this point, the branch manager has said we should wait and see what the overdraft fees add up to and she will call me tomorrow sometime to tell me what I owe. ...and I shouldn't use the account until all of this is cleared up.
*****Last night the three overdraft fees that had registered online were reversed. The hold on the check lifted. This morning, my online statement has 11 more "Tier 2 Overdraft Service Charges" totalling $429. I've left a message with the manager's assistant. Just this minute they called back, apparently the manager has to consult with someone higher up and she will call me back tomorrow? Has anyone had this happen? I can't believe this.