Window World Of Cincinnati (Northern Ky) only Complaint - Cutting of vinyl Windows In Cincinnati
ERLANGER, KENTUCKY -- I am bringing this to the people so they can beware. I have been a window installer for 17 years and have never came across a company that did this. The new manager at the cincinnati store believes vinyl windows are made like wood ones and they can be cut to fit the opening if the sales representative measured it wrong. Well I worked at the cincy store in cincy before it got closed down and champion windows (they never cut a window that was mis measured ),,,went to the northern ky store and they turned it into the new cincy store. The manager has never even installed a window. I have witnessed him yelling and hanging up on customers, 8 out of 10 of my jobs i heard complaints about no call backs ,,,and how does a person get a hold of the manager ? But I won't get into how his people skills are ( not manager quality) . But anyways,,,back to what I want to warn the people about. I have personally cut lots of windows (being told to do so from manager or I lose my job ) thru out the cincy and northern ky area. Some of them I am surprised they actually stayed together. by taking off an 1 3/4 ,, doesnt leave much frame left.
I keep good records and have proof on all the jobs that were cut. Window worlds reputation in the cincinnati area is going to fall quickly if they continue to operate in this manner . To the customer, just beware. i wouldnt want my new custom fit vinyl windows re-cut(rough cut) on the jobsite.