Budget Pet Care Complaint - Terrible Service and Shipping
STEINBACH, MANITOBA R5G 1Y2, CANADA -- I placed an order with Budget Pet Care on February 18, 2010. On February 22, 2010 my items were shipped out. On March 9, 2010 I had still not received my order so I sent an email to the company wanting an explanation to why I hadn't received my items yet. I got a call from the company on Wednesday, March 10, 2010 saying that the website said a 7-14 day shipping period. They did apologize but in my opinion the website is misleading because it says that it can take 7-14 days to be shipped, not be shipped out and then take 7-14 days to arrive. After waiting the full 14 days I contacted the company again because I still had not received my order. This time they apologized again but then just told me to look at their shipping policy. It states there that the product should take no more than 21 days to arrive, but if it doesn't arrive in 21 days then you have the option to be credited or have them reship your order. Honestly, this is ridiculous. Nothing I have ever ordered via USPS takes 21 days to ship. I am not sure why things take so long to arrive because it was never explained to me, but with my experience that I have had with this company, if you need something fast, do not order it from here.