Symantec Corporation Complaint - Symatec's products let viruses on your computer then they want to charge you to remove them
On 3/14/10 at approximately 4:30 PM while on Internet Explorer Norton 360 software allowed a low level threat to change two files on my computer without notifying me. This file was done by a file named kgsi. exe which no information can be found on the internet for but that the Norton technician has since identified as Malware and would be willing to charge me at least 99.99 to remove what their software allowed to infect my computer. I went through hours of technicians with Norton and in control of my computer and all they say is "we cannot stop viruses from infecting computers, we only supply software to try and prevent them from doing so".
So their software, identified the threat (which their support website does not identify as a malware or any kind of threat, allowed it to enter and change items in one of my profiles disabling many of the software from functioning properly (However back door ways can still open the software, sometimes on that profile). All other profiles have not yet been infected. Running a comprehensive scan from another profile on the computer then identifies one virus, does not tell any details on the Virus's name (I am assuming Symantec does this on purpose so you will pay them to fix your computer after it lets a virus through). And it removes the virus (although who knows).
Symantec then refuses to fix my computer which its software identified as a threat to it (from its security history report - low level threat), but allowed it to alter files on my computer which does not allow files with. exe extensions, ie executable files to open the applications. However if you click on a file such as Word or Excel and such, it will open. Plus all other profiles operate normally with no issues (to date). I am thinking that Symantec / Norton 360 may be allowing these types of issues through there software so that they can then come back and charge another 100 to fix your computer after infecting it. Why did I buy antivirus software from them if it fails to do what it is supposed to do after it detects the threat, and still allows it to infect my computer? And then they want to charge me an additional 100 for what their software allowed on to my computer to remove from my computer. Somehow I think this is wrong, but maybe I just grew up on the right side of the street.
Read more: http://www.consumeraffairs.com/computers/norton.html#ixzz0iHChlY2k