Dell Computer Corporation Complaint - Dell's Fraudulent and Misleading Advertising
I recently ordered and received (not in a timely manner) a computer from Dell for an individual I occasionally help out who does all his work on the machine. As part of the order I made sure to check whether or not the graphics cards supported DVI. They even had a "Help Me Choose" page that I looked at and could see that my chosen card, although integrated, did support DVI. I have snapshots of the website showing it and the actual URL to the page that shows it also. Anyways I got the machine and low and behold there was only VGA connections to be found. I contacted Dell and was told that integrated cards don't support DVI. So I pointed Dell's website out to him that said it was supported. He agreed that Dell was in the wrong. All I wanted was for Dell to send me a free graphics card. Not a big deal for such a small company. At first he basically told me there was nothing he could do for me and to take a hike. But after some persistence he now wants to sell me a graphics card and they will pay half of the cost. I want to know why I have to pay for their admitted mistake? Sounds like false advertising to me. I can imagine the ad, come buy this graphics card with all these features including DVI support, and then sending you something that does not support what they just advertised. I think Dell doesn't care about their service quality any more or their small customers.
Look for the column that says Intel X4500HD Adapter and then scroll down to the row that says DVI Su