I purchased a computer on 11/13/2009 as a Christmas present. Delivery was promised by December 7. It was delivered 1/13/2010. I was promised a credit, with an authorization number, of $80 for my inconvenience, after weeks of non-responsive responses from "Customer Service" (?) in India and El Salvador. No explanation for the delay was ever given. "Team Blackhawk," the Dell people who sold me the computer, never responded to numerous calls and emails. The refund never happened - until my card company intervened. I was told I had been informed that I would have to ask, by phone, for the $80 once the computer arrived. I was never told any such thing. I thought the auth. number meant that the refund was approved. I asked for the name and address of the person in charge of customer service for Dell. I was told (by someone in India) that they didn't have anyone with that title at Dell. Unbelieveable. Dell has apparently never heard the saying "Take care of your customers, or someone else will."