Handcrafted model ships Compliment - Great Replacement Policy
I ordered a model of the Titanic from Handcrafted Model Ships last month for my husband. He was excited to open the box and put it on display, but it arrived slightly damaged (one of the smoke stacks was obviously cracked).
I called the phone number on the website and they worked with me to get a brand new one. It arrived the next week with no problem. I've had issues buying things gifts online before, so I thought this was a great sign!