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Stamps.com Complaint - Stamps.com - Beware if you want to cancel - Bad customer service - Stamps.com
Complaint
A few months ago, as I could not get into PayPal to print a postage forEbay, I went to the Stamps.com site. In order to try their services, I had to register and I guess I did not read carefully enough what I was getting into.
Bottom line, I have not used the service once but have been billed 2 times $15.99 until I caught it on my Amex statement today (March 15, 2010). I went online to try to cancel but of course I could not. I finally found a customer service number and I had to ask at least 4 or 5 times to cancel. the representative tried to keep enroll with all bunch of gimmicks even though I told him I did not need all the functionalities of their software - Printing postage with Paypal is just good enough - an that it was my mistake. To add insult to injury, I was told that there will be another charge of $15.99 on my Amex before they will finally close my account on March 26.
Bottom line - think twice before you sign up, especially if you thing you will just "try".
Truthfully
Philippe Bougard
Bottom line, I have not used the service once but have been billed 2 times $15.99 until I caught it on my Amex statement today (March 15, 2010). I went online to try to cancel but of course I could not. I finally found a customer service number and I had to ask at least 4 or 5 times to cancel. the representative tried to keep enroll with all bunch of gimmicks even though I told him I did not need all the functionalities of their software - Printing postage with Paypal is just good enough - an that it was my mistake. To add insult to injury, I was told that there will be another charge of $15.99 on my Amex before they will finally close my account on March 26.
Bottom line - think twice before you sign up, especially if you thing you will just "try".
Truthfully
Philippe Bougard
Comments:
Posted by LadyScot on 2010-03-16:
"I had to register and I guess I did not read carefully enough what I was getting into."
Famous last words.
Famous last words.
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