5th 3rd Bank Kannapolis, NC Complaint - Had 3 accounts for 24 hours what a nightmare!!!
KANNAPOLIS, NORTH CAROLINA -- Saturday,
I opened 3 accounts checking, savings and a checking business account at 606 S Main St Kannopolis, NC a [snip] her title on her card was Assistant VP did the opening of the accounts. After checking my paperwork about 1230 I tried to call the branch because, I found errors. I let the phone ring for 25 times no answer. No voice mail nothing ! I switched to 5th 3rd because, of customer service and availability and I am getting neither. I emailed Ms Sargent at 1230 and I have not gotten a reply.
I called customer service and a person answers and did not even say 5th 3rd Bank I did not catch her name. She said what" Is the problem you are having ?" After that there was not a word but, I was transferred to a another person I asked the next person "who" that was and they did not have a clue.
I asked to speak with a supervisor and was on hold for I am not sure how long and I hung up. I will be in the Branch this week I need a bank to give me service and Availability and I need to know who I am talking to when I call about banking matters not someone that " I have not idea " nor the person that the call was transferred to. I have not had these accounts for 24 hours.
And this seems not the Bank I need !!!!! AND I DO NOT SEE THE BUSINESS ACCOUNT I OPENED when I check online. I should have known something was wrong when I asked if she had completed the deposit and she said" no" then I changed the Deposit amount and it was off by $500.00 Dollars.
This is Customer Service?Attention to detail? Taking care of the customers needs? And when I listened to my voicemail that VP that opened my account said " Here is my number I will try and catch your call I have a Lobby full of people" You know I could care less about your Staff issues!!!I can not believe this!!!!