AT&T Cable Services Complaint - Poor AT&T Uverse Service - Poor Uverse Service

Poor Uverse Service - Complaint

Review by piano man on 2010-03-16

I left Comcast in October 2009 after I was introduced to AT&T me. I was told this service offered by AT&T was the Cadillac of Internet and Cable services. I must admit, after the Uverse was installed in my home, my family was very impressed with the product. I told every family and friend about AT&T Uverse service. Until I had a billing issue in January 2010 and my service was disconnected. I thought once the billing issue was resolved, my services will be restored in an hour. Wrong, it took AT&T three days to restore my services. I continue to use AT&T Uverse. The billing issue happen again this month, March 2010. My phone services were disconnected and I spoke with Customer Service to resolve the billing issue and I was told my phone services will be restored in one hour. This was on a Thursday evening and no phone services were restored Thursday night or Friday morning. I called AT&T Uverse technical support and I was told to unplug my modem and my services will be working again. I unplugged the modem and now I have no Internet or cable services. I stayed on the phone with
technical support for over 30 minutes Friday afternoon and than another hour Friday night to get my services restored, but no luck! Finally, I was told a technician will be at
my home between 12:00 pm - 4:00pm on Sat. I stayed at home for the technician to
come by, but no one ever came. I called technical support at 2:20 pm and was told someone will be at me home by 4:00. No one called or showed up. I called again at
4:30 pm and was told someone will be at my home in 30 minutes no one never came
by. I called at 8:00 pm and was told the technician wil be at my home in 45 mins, but
one came by. I called technical support at 10;00 pm and they scheduled someone to
come by Sunday between 12:00 pm -4:00 pm. Finally a technician came at 5:05 pm
Sunday, but was unable to get my services restored. The technician requested a field
technician to come by my home on Monday, but no one never came by. I called
technical support on Monday around 5:30 pm and was told a ticket for the field
technician was never generated and that another technician will have to come by
before a field technician can come by. Finallly, I had enough of AT&T circus games. I
requested AT&T Uverse to cancel all my services which I was paying about a $1000 a month for the cell phone services, home phone, Internet and cable services in two
homes. Now Comcast is very happy to regain me as a customer. I also made sure all
the family and friends that I recommended AT&T Uverse were aware of the poor
services.