Charter Communications Complaint - Charter Communications
GLENDALE, CALIFORNIA -- Since I got Charter service in my new apartment. I think it was November 09. I've had crappy Picture Quality. Digital Drop outs, losing picture, digital noise in Picture and Audio. Every time I call in I get a different person telling me different stories. So I started getting a tech to come out to my place. They always find nothing wrong yet they see the problem and hear the problem.
I removed my HDMI thinking it was maybe the issue as sometimes it is not 100% supported. I went to component in. Still get a crappy picture randomly. This is not a consistent issue. Its a random problem and random channels. Had the box changed twice. Had the lines looked over by 3 guys and they all say I get a good signal, vert strong. So what gives? Now we have all gone through every thing we can think of to eliminate if its the TV, a cable, a connection, a setting etc etc etc etc.... you name it we covered it.
You might think that after complaining so much and having tech guys come out so many times they might offer a discount at some point to cover all the down time and things I can't see on TV that I am paying for. Not once has this been offered yet they are very quick to ask for there money at the end of each month. So as you can see and hear Ive had enough issues to fill anyones time. (LIKE I HAVE THIS EXTRA TIME), My time is worth money. I'm dropping charter for the second time.
Now I haven't even mentioned the phone and internet. The internet and phone go out randomly with no explanations. They just turn the issue back on me like I'm doing something wrong. typical to cover there ass.
To put things into perspective I work in the film and computer industry and have for better than 20 years now. I know more about these things than the average joe and if needed I can call the smartest guys in hollywood about any tech issue on the planet and they can answer any question at the drop of a dime. Basically they have always said that the issue is not me and my brand new TV and Audio equipment and new phones and computers. Its charter and all they ever hear are people biching about charter never giving good service and or anything they pay for.
Ive had Dish Network in the past, DTV, AT&T UVerse, and by far the worst service out there is charter communications.
I went online tonight to compare what you get for your money.
ATT U-Verse - for the full service - phone - internet - TV and All HD channels etc.
177 bucks. They also have over 300 HD channels.
Charter, same package, full service. 220 bucks a month and they have about 10 or 15 HD Channels. They are way over priced and you get little for your dollar and on top of it you get all the problems I mentioned above.
Dish is also cheaper and way better all the way around.
DTV, Don't know haven't looked and don't care about them. I know they are over priced as I used them years ago and I hear my friends complain about them.
Now, One last thing. I called into charter 4 times tonight and the first two phone calls were women. Thank god they aren't using filipinos from the Philippines as an answering service anymore. I dropped charter just for that reason on top of some of these issues mentioned above last time. ANYWAY, both women were complete b..i. t..c...h....e.......s.......... and hung up on me when I was explaining to them what was going on. All there little minds could think about was my area was reported as an outage zone. HOLY CRAP? I'm in an outage zone yet I get no discounts for loss of service or poor quality? nice job charter. What I was trying to get the women to understand is that there recent outage issue has nothing to do with the fact that my problems have been going on for months with no resolve. So I called back and got yet another woman. The only thing I could ask her is are there any men working answering the phones. she said yes so I called back over and over till I got a guy.
I spoke to the guy. Explained everything to him and he told me a few things and that I should really call back tomorrow after the outage is over because low and behold, guess what. He could not do anything including a simple request to get a tech out to again work on this ongoing issue that has loomed for months. What that has to do with there recent outage ? You tell me ? Nothing...... Charter just keeps batting a very low average. In short, THEY S-U-C.
Thanks for nothing Charter. I'm done with you once again.