Citibank N A Complaint - Make up your mind - Gas credit card
I don't complain much, but this really had me scratching my head.
I have a Shell card and an ExxonMobil card that were issued by Citibank. Before the flood of "why did you need two gas cards" starts, I'll answer: one was for my husband when he had to travel, and one was for me since there is a Mobil station by my school. I paid the Shell card off last October. I carried a balance on the ExxonMobil card, but the limit is low, so it's not much-a few hundred bucks.
About three months ago, they decided to raise my credit limit. Ok, didn't ask for it, didn't really want it, but ok. Yesterday, I got two letters in the mail from Citibank that looked like they were typed in my 8th grade computer class (I was in 8th grade back when a computer took up a room, if that tells you anything) and photocopied. Citibank's name doesn't show up anywhere in the letter until the very end, and only once in a footnote paragraph about the identity of the creditor. They have decided to close both accounts for various reasons: not enough credit history, too much credit history, "unknown" deliquency (??), some other contradictory junk. Whatever. Creditors nowadays do what they want, I suppose. The part that really had me mad was that the closing date is March 18. Three days' notice? This is a valid question: are there any notice requirements for closing an account?
I paid these bills. I got a credit line increase. I have a loan with Citi, and the guy in the branch calls me every six months to ask if I want to refinance and save $5 a month while extending my loan 3 years. Uh...no. So I'm just a little irritated that they decided that, for whatever reason (I can't figure it out based on the laundry list they gave me), I am no longer good enough for them and that they are dropping me like a hot rock in three days. Now my credit report is going to show that they closed my accounts, and my debt-to-credit ratio is going up.
Everyone has their own experience, so I'm not going to tell you to run screaming from Citi. Just know that, in my complacency, I had no problem with them until they blindsided me with this little business. I'll pay my loan and the balance on the gas card and skip doing any business with them in the future. They won't miss me or my money.