JetBlue Complaint - Jetblue Never Again - customer service
Just flew Jetblue for the first time. Granted the legroom was great but when it comes to what stands out about the flight, legroom isn't it. Their customer service from check in to exiting the plane is the worst I've ever experienced.
To start off I have never taken so long to check in on a flight. It took close to fifteen minutes for the two of us to get our tickets. If it wasn't for everyone else taking so long to check people in I would have believed the printer not printing properly or any other excuse given as the cause of us spending all that time at the counter. When waiting at the gate we decided to recheck to see if there would be a meal served on the flight. This is because when booking the flight online we were asked what kind of meal we would prefer. However, before getting the answer I had to wait for the Jetblue employees to ignore me for several minutes while they conducted their personal conversation; only to then be confronted with an attitude. So if you're wondering about the meal. No they were not going to serve a meal on the over four hour flight. As explained, it was a mistake on the site in which we bought the tickets; CheapOAir.com. Then came the gate change which was a mistake that they did not take the time to properly announce a correction for.
Now comes the second bag and body search at the gate right before getting on the flight. Since it isn't allowed to bring fluids into the airport we are forced to buy beverages inside the airport. So why were we told to throw out any beverage we did not finish before boarding? Were they all not bought at the airport? Then came the random body search. One of us (who is of a female body) was wearing a tank top and open oxford shirt. They were asked to remove their jacket and when it was pointed out that in fact it was a shirt, they were still asked to remove it and was then patted down. There was no space between the top and their skin, so really now?
If was a full flight and unfortunately we didn't get seats together. After sitting down in the middle of a row I realized my check in bag was to big to fit under the seat. One of the only two flight attendants on this Airbus A320 which seats 150 passengers sped by my seat and said the bag had to go under the seat in front of me. If she took a moment to listen she would have heard me say it couldn't. On her second pass by, she did take the time to hear me. She then proceeded to open the over head and say "we can put your bag up here". She then walked away. Now all my life I have known that we is not the same as you or I. So I waited for her to do her pass by again. Remember I was sitting in the middle seat and didn't want to have the person in the aisle seat to have to move. When the flight attendant came back she said she was not going to put the bag up there for me and that I had to. So my question to her was why the "we". As far as getting headphones which you have to be charged two dollars for, by time the flight attendant got to you the movies were to far into them to actually make you want to watch them.
Then came the announcements that were coming from one of the pilots, flight attendants or wanna be comedian that should definitely not give up their day job unless they are a flight attendant.
After flying with Jetblue, which was my first and last time, I can see why they thought it okay to make a passenger sit on the toilet for their flight. http://wcbsTV.com/local/jetblue. gokhan. mutlu.2.722250.html