Wesley Chapel Toyota in Wesley Chapel, FL Informative - Poor Service/Attitude/Personnel at Wesley Chapel Toyota in Wesley Chapel, FL
WESLEY CHAPEL, FLORIDA -- My new Camry needed the gas pedal recall. This is a butcher job even done by the most skilled mechanics. Wesley Chapel Toyota uses non-mechanics to perform this job and their attitude is just plain miserable. Seems like no mechanics want to do this job so it is farmed out to lower echelon paying people to do. The guy who did mine detailed cars and picked up trash as his main job. There is a person named [snip] who is a detailer who supervises the recall and the computer programming. The programming is supposed to cut off gas flow to the engine when both the pedal and brake pedal are pushed at the same time. Mine still does not do that. I was told by the parts manager (there is NO service manager there) that some stop on this programmed cycle and some do not. I asked to see the service manager and was told he was fired back in November for being drunk. I asked to see the owner ([snip]) but he was too busy to see customers. Busy??? Showroom empty??? So I immediately went to Stadium Toyota and had this checked (Tampa dealer) and they said it was so botched that I would get another pedal assembly and then Stadium would correct it. I notified the parts manager [snip], who masquerades as the service manager at times, and he said I was no longer welcome at Wesley Chapel Toyota. There are many dealers in the area that will gladly do the recall and one is not bound to take it to Wesley Chapel Toyota.
If you are in the area, please travel a little and get it done right. I am not convinced that this recall is legit in fixing the problem. Today we are looking at Hyundai's and will no longer ever buy a Toyota. I cannot trust Toyota and cannot trust their dealer representatives to fix problems.