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Ryobi Complaint - Ryobi - No Service And I Have To Ship It For Repair! - 12" Ryobi Compound Mitre Saw
12" Ryobi Compound Mitre Saw - Complaint
I'm a home owner doing small work; trim baseboards, shelves. Instead of borrowing a friends mitre saw, I made the mistake of purchasing a Ryobi 12'' Compound Mitre Saw in Aug of 09. I used it to cut some moulding and some baseboards. I noticed that after approx 15 cuts the blade would loosen. Everybody I talk to says "It shouldn't loosen it should tighten as you use it" Each time, I would disconnect it from the power, remove the blade guard, tighten the blade, replace the blade guard and plug it back in.
I contacted Home Depot and they suggested checking the grips on th blades to make sure they were assembled correctly and are gripping the blade, I did, they are. They then directed me to the Edmonton Ryobi Authorized service center. I did, left it with Can Tech Repair center, called after hearing nothing for two months, the guy tells me "yup" it's done, sitting here. I pick it up and he doesn't know what the mechanic fixed on it but it's fixed.
I take it home and after 17 cuts it loosens again. I contact Home Depot to replace this piece of crap, they apologize and say it's outside the 30 day window for returns.
I spend 20 minutes searching Ryobi's website for a customer service contact number (everything tries to direct you to email fields) finally find it (in a small font under parts) and contact Ryobi and speak to a sullen lifeless customer service agent who could care less about my problems. She tells me for a replacement it must go back to a service center to be checked. She tells me I have to ship it at my cost to Red Deer or Calgary, since THEY no longer have a service center in Edmonton (likely the guy got tired of fixing Ryobi power tools). Lucky me. I've spent more time hauling this piece of crap around than cutting things with it.
I contacted Home Depot and they suggested checking the grips on th blades to make sure they were assembled correctly and are gripping the blade, I did, they are. They then directed me to the Edmonton Ryobi Authorized service center. I did, left it with Can Tech Repair center, called after hearing nothing for two months, the guy tells me "yup" it's done, sitting here. I pick it up and he doesn't know what the mechanic fixed on it but it's fixed.
I take it home and after 17 cuts it loosens again. I contact Home Depot to replace this piece of crap, they apologize and say it's outside the 30 day window for returns.
I spend 20 minutes searching Ryobi's website for a customer service contact number (everything tries to direct you to email fields) finally find it (in a small font under parts) and contact Ryobi and speak to a sullen lifeless customer service agent who could care less about my problems. She tells me for a replacement it must go back to a service center to be checked. She tells me I have to ship it at my cost to Red Deer or Calgary, since THEY no longer have a service center in Edmonton (likely the guy got tired of fixing Ryobi power tools). Lucky me. I've spent more time hauling this piece of crap around than cutting things with it.
Comments:
Posted by Anonymous on 2010-03-16:
Warranty replacements are done with customer's paying the shipping charge to return the defective unit. You would have to pay for your own gas to task it to a service center and this is no different nor is it unreasonable.
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