Hotels.com Complaint - Bad Website
I booked the the Barcelo Maya Palace in Riviera the Maya, cancun thru the hotels.com with 2 adult + 1 child. After 1 month, I called in for change the reservastion to add 1 more child (10 years old) in the room, they told me the Palace will charge $149 for pernight. In that case, The customer service told me go head and cancel the old reservation, they have the new reservation with better deal at the same hotel, We agreed to that, but after I received the email, they put me to different hotels. I called them back and they said they can't retrieve the old reservation, I have to cancel the crappy hotel from the 2nd reservation too, and now they also canceled the Barcelo Maya Palace reservation. I want this Maya Palace Deluxes because other of my friends stay in this hotels too, I never want to change to different hotels from the beginning . They made the mistake on my reservation and didn't fixed it. I called 3 times and sometimes have been hang up in the middle of conversation.
Anyway, I don't have any reservation from them now, but I advised to you don't ever book thru hotels.com, when you tried to cancel or anything happened, they will not solve your problem. Just pleassssssssssseeee don't book to their website, they put me from 5 star hotels to 3 stars hotels in Cancun, which I found that 3 stars in other website just $700 less than their website. Book to their website is a big mistake I ever done in my life.