Target Complaint - I expected more, but received only stress and disappointment
CRYSTAL, MINNESOTA -- I used to shop at Target at least once a week (spending an average between $30-$100 every time), had a baby shower gift registry there, and always filled out their surveys giving them good reviews until this happened.
I went to my local Target 3 weeks ago (2/2010) and right before I finished paying, my 2 year old was trying to stand up on the shopping cart seat. I went to sit her back done and in doing so I forgot my purse at the register.
I didn't notice my purse was missing until I got home and as soon as I did, I went straight back to Target. During the ride over there the worst things are running through my mind like "did it get stolen" I had my check book, credit card, Drivers License, everything in my purse so I was practically in tears by the time I got to Target. I asked 3 employees: the boy who was bringing in the shopping carts; a cashier; and the customer service rep, all three told me "Sorry mam, no one has turned in a purse". I went home very distraught and I canceled everything (2 hours on the phone doing so), I filed a report with the police the next day for my missing purse and I had to get my work ID and parking permit reissued.
I called my mom the next day, she used to work in retail and she told me that the Target employees were supposed to direct me to their Loss Prevention team, she told me to call the Target store and asked that team to review the footage when I was there. I did exactly that and within 20 minutes my purse was found. Apparently the cashier forgot to turn it in to the lost and found and just put it somewhere behind her counter.
When I went to pick it up, the loss prevention guy told me that it was still under the register. I was very upset by this because I went through so much that could have been avoided if the cashier would have brought it to the lost and found. I asked to speak to the manager, I explained to her what had happened and she said that she's sorry to hear that and that the Loss Prevention Manager, Andy, will contact me in 2 days.
When I got a chance to speak to Andy on the phone he said "So you wanted me to give you a call?" very unprofessional. I had to re-explain what had happened and wait on hold for him as he reviewed the footage of the moment I lost my purse, when he finished, he said "So I see you left your purse at the store because your little one got fussy, and you got it back". I asked him what is the store's procedures for returning customers lost items and as I was explaining to him the stress that I had to go through that night he said in an aggravated tone "Your the one who left your purse here, what do you want me to do about it, it wasn't stolen you got it back". Upset by this, I thanked him for his time and hung up the phone.
I called Target's Guest Services hotline and spoke to someone in India, they filed a formal complaint I guess. I said I wanted to be contacted by someone in Target about this and the person said that I would. That was 3 weeks ago. I haven't been to Target since and I do not plan on shopping/spending there like I used to.