Homeclick.com Complaint - Beware of Homeclick.com!!

Review by kontiki on 2010-03-16
SOMERSET, NEW JERSEY -- I just bought an outdoor wall sconce "Augusta 3 - Light Wall Lantern P5912-80" and it arrived with a broken glass.

Okay things happen, no problem. I had my wife call their customer "disservice" number to let them know. She never received a call back.

That evening I had an e-mail, stating that they received the complaint and were now looking into whether the glass could be replaced by the manufacturer or not, and that they would let me know. Well, finally 6 days later I was told that they were sending a new glass replacement for me to install. I was also instructed not to e-mail them regarding this for at least 4-5 days.

After 8 days of waiting I replied back wondering where the replacement glass was and received no reply. The next day the glass showed up, but still no acknowledgement to my follow-up e-mail.

A good business would have issued an RMA number and had another unit on the way as soon as UPS posted the pickup of the broken unit.

Incidentally, they will not post a review from you if it is critical in nature.

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