Dish Network Complaint - Very Bad Service all the way around
Today, March 16th 2010, there was a box on my doorstep for a sattelite receiver... I once had satellite, it was back in August 2009 (I believe) when I cancelled my service to save some money.
Upon cancelling, I asked the representative #XFK if she would be sending a box for me to send the receiver back... XFK told me that I had purchased the receiver and they would not be sending the box to retrieve it.
Well, I paid all the outrageous fees that go along with simply cancelling the Dish Network service and never received nothing more until today.
As of last week, I tossed my "purchased" receiver in the garbage! LOL Because I am moving and didn't see a need to pack around a piece of equipment that I had no intention of ever reactivating- Because the customer service is TERRIBLE and RUDE and THOUGHTLESS in my opinion.
Today, I did talk to a supervisor and asked him to note that #XFK had misrepresented the cancellation, because apparently it was leased equipment and not purchased... He in turn told me that he could only advise me retrieve the equipment from the consolidation services and that if I didn't pay in a timely manner it will only go on my credit report !! Quite the affective conversation, and to top it off he also said that he did not believe me that #XFK would have misinformed me about the equipment and that he didn't know why it had taken 8 months for a box to mysteriously appear to collect the equipment only a week after it had been tossed!!!! I owe $300 to Dish Network thanks to #XFK, and they had no mind to settle or make any matters right, just had to point out that I had "misunderstood" ... well, I will never ever ever ever ever do service with dish again, I only wish I could cost them $300,000 to show them how much that misrepresentation of misinformation and a delay in their retrieval shipment boxes is a devastating thing to happen! I did call and cancel and request the box 8 months ago!! ??? How can they get away with this?? Don't use DISH Network,... or learn for yourself how horrible they are to people and have no humanity whatsoever.
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