Outback Steakhouse Complaint - My honest experience
SAN DIEGO, CALIFORNIA -- Glazed Pork loin served less then 1 inch in width. Pork loins are at least 2 to 3 inches in width. When I am not dining out, I am cooking in my kitchen. Pork loin is a favorite of mine. Even in the picture in the Outback menu the pork loin is 3 to 4 inches in width. Seriously, what I received were cubes less than the size of a quarter.
How embarrassing! The server actually brought it out.
The cook should have said the store was out of Pork loin instead of creating some pork chop substitute. The server should have rejected the plate. The manager should have agreed the plate was incorrect instead of lying about the size of a pork loin cut.
Our meal was $100 and consisted of the glazed pork loin plate, the filet and shrimp plate, the fettuccini and shrimp, the salmon plate, plus wine and salads. The meal came out late because the cook was trying to figure out how to create the pork loin from what ever was in the kitchen. I returned the pork loin plate and the manager took it off the bill.
UNBELIEVABLE! From outback?
Never have I had a bad experience until now. The food was cold because the cook was trying to come up with something that looked like pork loins. The manager offered a bull story about the size of a pork loin, adding insult to injury. The cook and the server completely failed to control quality. The manager failed to admit the failure and provide an honest and sincere apology and acknowledge publicly the failure.
Either stick with the maintain stays on the menu and stay away from fancy new menu items, or train your people to say they don’t have the menu item, or do it right!
I dine out 10 to 12 times per month at $15 to $25 plate restaurants and have for over 10 years. The people I work with and socialize with dine out frequently... I’ll be commenting about the poor experience and the declining quality at Outback.
Outback has a serious problems!
I believe McDonalds went through a decline several years ago and had to return to the basics – to fix the quality of the experience. Learn from their past.