Regions Bank Complaint - Regions Bank cannot replace compromised debit cards efficiently
BIRMINGHAM, ALABAMA -- Regions Bank has lost the ability to replace compromised debit cards in an efficient and effective manner.
I received 5 calls on my answering machine from "1-800-737-4667 UNKNOWN NAME" instructing me to provide a 1-800 number and an appropriate message for my client. What the???? I did some internet research and found the number was for Regions bank.
In an email to Regions Bank I was told that Heartland Payment Systems had compromised some debit cards. They were calling me because I had not activated the replacement card. I had not received any replacement card.
I went to my local branch to look into this further. I was told by the manager that there was no replacement card issued on my account. I asked that the 1-800 calls be stopped. They did not stop.
I then called their main office and was told that there was, in fact, another card issued. I told the CSR that I never received the card. She said she would send another. The replacement was received. The information included with the card stated the PIN was the same as the old card. It was activated. However, when I attempted to use it it was declined for a wrong PIN. Regions had assigned a new PIN without telling me what it was. When I called to correct that problem I am told they cannot tell me what the new PIN is.
That was the last straw. I have a debit card that has been compromised, a card that is lost in the mail, a card that is active and that only Regions knows the PIN.
No more putting up with their corporate ineptness. I cashed out my CD's (matured) and my checking account. Good bye Regions Bank.