Geek Squad Complaint - I paid Geek Squad 100 Bucks FOR NOTHING
I was HIGHLY disappointed in my service last month at Geek Squad. I spent close to 100 bucks for nothing. I brought my business laptop into Geek Squad because it intermittently wouldn't turn on at times, and I have to try turning it on sometimes 10-12 times before it finally boots. I thoroughly explained the situation to them.
After waiting a week, I finally got a call from the squad. I called back 14 times in two days, waiting 10 minutes + each time, but never got anyone on the phone. I finally drove over, stood in line for 1/2 hour, only to find out they the extent of their find was: They had done a scan and found some cookies & data miners on my computer. Big whoop, I do that every week with adware.
Then I asked, "so why does the computer intermittently not start?" NO CLUE. THEY HADN'T EVEN REPRODUCED THE PROBLEM. The guy had to go read the file to find out what I was talking about. 100 bucks, and I left with a computer that still has this same problem THAT I REPRODUCE EVERY DAY.
In my opinion, this is the poorest service I've experienced. I literally paid 100 bucks for a problem that the "geeks" couldn't even reproduce, which I reproduce every day. 100 bucks gone, only to be back at the same place I was before, with no answers or hints as to what's wrong. Wasted time and money. The representative was less than empathetic; no offer of recompense was given, just "see you later, next please." I have a very poor image of Geek Squad at this point.
When I have a great customer experience, I make it a point to tell everybody. The same goes for lousy customer experience - hence this post and many others I plan to make. I feel it my duty to warn all friends, family and colleagues of my bad experience at Geek Squad with no offer of recompense.
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