Ocean Honda Complaint - Unethical Salesman
CAPITOLA, CALIFORNIA -- My daughter is currently looking to buy a Honda. She has a $15,000.00 budget. She went on her own to Ocean Honda in Capitola, CA yesterday. This was her first experience in looking for a car. They had just what she wanted.
The woman who took her for a test drive was completely unethical. By the time my daughter was ready to leave (she made it very clear that she would not buy or sign anything unless I was with her) the woman came down on her. This woman gave her the big guilt trip about my daughter (dumb teenager) wasting her time. My daughter is 21 and a full time college student and not a dumb teenager. The woman went on and on about how she worked on commission, being a single Mom, why did my daughter lie to her (which she did not) make her waste all this time with her if she did not intend to buy the car from her, etc. etc.. She made my daughter feel so bad that she ended up breaking down into tears in the showroom. The Sales Manager (Steve?) noticed something was wrong but my daughter could not really talk to him with the woman standing there.
I cannot imagine how someone could be so mean to a potential customer. My daughter has had a very traumatic experience dealing with this woman and it is just not right. I spoke with the Sales Manager last night after seeing how upset my daughter still was. He said he would speak to the woman. I have no idea if anything was done to reprimand this woman. I would appreciate some kind of follow up from you. This certainly gives Honda a bad name.
My daughter has her heart set on a Honda but at this point I would much prefer she start looking at a Toyota. And you can be sure that I will NEVER go back to Ocean Honda.