Del Taco Complaint - Del Taco Needs To Get It Together
TORRANCE/GARDENA/OC, CALIFORNIA -- It is sad. There was a restaurant called Naugles and they were great. Dick Naugle owned the chain (in name) and had a motto of “serve it fresh, serve it fast and keep the place clean". When you ordered a double taco and asked for no lettuce/tomato you received what you asked for… huge meat and cheese filled crunchy taco that was perfect. Even if you had to drive back to work with it the taco shell stayed crunchy for awhile. In the burrito department... the word "Macho Meat Burrito" meant you were beyond hungry. If you ordered and ate a Naugles Macho Meat Burrito with extra cheese at 11:30 am… you were not hungry the rest of the day. This was 1980-something. Time has passed and Dick Naugle and his namesake restaurant Naugles are no longer with us.
Del Taco bought the chain Naugles and in corporate splendor, Del Taco dissolved Naugles into themselves. The only “Naugle-isk” thing remaining at Del Taco is the word “Macho” on one of their burritos. Trust me… this is not even close to a Naugles “Macho Burrito”, but they bought it, so they can do whatever they want with it. It is my opinion, Del Taco is the worst Fast Food Mexican Restaurant in the U.S. Based on some of the QSR reviews, I have seen recently, I may not be too wrong in my opinion. I have complaints that include bad service, rude people behind the counter, a rude manager in two cases, ineptitude, and screwed up drive thru orders. I live in the the So. Cal area and it is astounding to me that this chain is still in operation with the service provided. I believe in the the three strikes rule. I gave Del Taco three chances and they messed up everyone. All of the following I experienced directly:
The management is un-sympathetic to their stores screw-ups.
Drove to a Del Taco to order lunch and race back on my lunch break. I return to my desk to find that my order is wrong. Further I paid for extra cheese and received what I consider ‘hair strands” of cheese. I called the store and was told “bring it back”. Well I can’t… I’m at work and now my lunch is over… “well come back tomorrow”. When I returned the following day (and note... not that I wanted Mexican food two days in a row) I actually had one of their managers “snatch” and I mean literally snap my hand holding the receipt from my hand, (Torrance/Gardena CA area) and in Spanish tell his employee to “make sure you don’t screw up this guys order because he will be on the Internet making a complaint”.
Well too late pal… your people already had screwed up my order the previous day… and I made a complaint!!
It has been my unfortunate experience that in all three cases Del Taco management people DO NOT care. I am sure that somewhere is a Del Taco management person out there reading this right now and denying this sentiment. Well whoever you are... it is my opinion that you do not know what is happening in the real world at your stores.
I guess my point and opinion in regards to Del Taco is not favorable. Thus I shall never return.