American Airlines Complaint - Flight 118 from LAX to JFK nightmare!!!
P.O. BOX 619612 MD 2400 FORT WORTH, TEXAS -- American Airlines 118 from LAX to JFK. Flight 118 was suppose to land in JFK but instead this is what happened; We were unable to land as planed at 3:30PM and spent 2 additional hours in the air due to weather conditions. Finally we landed in Washington DC around 5:30PM and the plan was to refuel and head back to JFK. We spent additional 5:30 hours inside the plain as we were not allowed to leave the plain. To top this inconvenience the crew ran out of food!!! I didn't have anything to eat for over 12 hours!!! and no one brought food to the plain nor we were allowed to get out and get some food for ourselves!!! There was a diabetic person on the flight and a small baby!!! I was feeling as I was bout to faint! I was dizzy and weak!!! I really believe this is not only wrong but inhuman! to keep people inside of a plain and not provide them with the basic of the basics - Food!
Moreover - we were finally allowed to leave the plain at 11:00PM and entered the airport. Most of the stores were closed, so we had no option to purchase food!!! There was no AA representative to instruct us about our luggage or what to do for the night. I found myself with a group of people from our flight wondering around the airport helpless looking for my checked in suitcase. Finally, we found the suitcases on our own without AA help and waited for about 2 additional hours to receive our luggage.
After we obtained our personal belongings we found an AA single representative on the top floor and begged for instructions for the night. I was one of the single people on the flight who got a hotel voucher and that was due to my insistence yet I was rudely asked to share the room with a complete stranger!!! I didn't receive a cab voucher and had to pay both ways (Over $30USD)
I was told 3 different departure times for the next morning 10:00AM, 11:30AM and 2:00PM no one new to tell me what time was my flight departing! I would like to add that no food vouchers were provided and due to the late arrival time everything was closed.
I got to the hotel at 2:00AM after having less then 4 hours of sleep I called AA in the morning and was told that my flight is scheduled for 10:00AM after I got to the airport I found that my flight was delayed (again) and now departing at 11:30AM. We boarded the flight and spent an additional hour on the plain waiting to take off.
Needles to say the crew did not serve any food or drinks on that flight!!!
We landed and I got to JFK at 3:00PM on Sunday March 14th
I inquired at the AA stand about me returning flight on Monday March 16th at 06:15AM (leaving in 15 hours form the time I landed!) and was told that most of the chances that the flight will be cancelled. I had to reschedule my flight to the following day.
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