US Airways Complaint - US Airways unresponsive to refund request for flight canceled, but not by us.
This concerns what was originally US Airways record locator FRJ33Z, for a return flight from San Juan, PR to Boston for my wife, Barbara Eskin, on flight 1968, Feb 25, 2010. This is the flight she took; nothing was changed on the San Juan – Boston part—the main part of the trip.
What happened was the following: We had originally booked a round-trip flight from San Juan to Ponce, a 15-minute flight to the other side of the island. We took the SJ-Ponce flight on Feb. 11. Then we changed our plans and decided to rent a car and tour the island, returning the car at San Juan airport. My wife called Cape Air on Feb 16 to cancel the short return flight from Ponce to San Juan of Feb 25.
What followed was near chaos. It seems the result of that call was that the entire return trip to Boston was canceled. I stayed on, as planned, and returned to Boston on March 3 with American. It was AA which pointed out that that the flight had been canceled, but was decent enough to reissue me another ticket with only a small fee adjustment.
US Airways, however, refused to reissue a ticket and charged my wife $ 317 for a new ticket. I don’t care about a Cape Air refund, which would be minimal. The call was partly a matter of courtesy, to release unused seats. But from that to canceling the whole return trip is outrageous. I request a refund for the $ 317, or some adjustment, which was record locator EWFGZ3, still for flight 1968.
US Airways thus makes an extra $ 317 on this deal. I'll never fly with them again, and urge anyone else to be wary of them.