American Auto and Tire Complaint - American Auto and Tire

Review by sk1049 on 2010-03-17
LAS VEGAS, NEVADA -- On March 16, 2010, I went out to use my vehicle and discovered my battery was dead, due to unintentionally leaving my door ajar for two days. I called AAA and they responded promptly. The representative was very helpful, checked my battery, said it was save able and recharged it. He advised me to go over to American Auto and Tire (AAA recommended) and have them charge it more on their machine, which I did. Mistake number one. They told me the battery was not save able and I also needed an alternator. With labor and disposal of battery, they charged me $171.25. They quoted me a price for the alternator installed $514.48. (with the AAA discount). I told them I would think about it, which he refused to give me a warranty on the battery unless I took the alternator. I left and called 4 different service stations and got quotes from $328.41 to 358.00 for the same service. Before I made a decision, I went and had the battery and alternator rechecked. Of course the new battery was fine and to my surprise, the alternator was working just fine and have the print out from the machine to prove it. Which leads me to believe my battery probably was OK also and just needed a charging like the first fellow said. Shame on them for taking such advantage of a female senior citizen.
Comments:2 Replies - Latest reply on 2010-03-30
Posted by bcd on 2010-03-18:
Good review.
Posted by fordeltafox on 2010-03-30:
I hate when service technicians take advantage of people. I had my battery fail too because of an interior dome light that was left on over night. I jump started the vehicle and drove it to my job..( about 10 miles, to charge it).. and the battery was fine after that. The part about them not offering a warranty for the battery unless you also bought their alternator... is nonsense. They were scamming you. If you instrument panel has an amp meter... you can see if the alternator is charging the battery when the engine is running... the needle should be towards the + side of the scale... ( between 12 and 14 volts) and if you vehicle has what's know as a idiot light... then it would have been lit to show you that the alternator was not charging. Good for you for not falling for their scam.

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