Walgreens Complaint - No managers at all would be better than this staff!
PHILADELPHIA, PENNSYLVANIA -- I USED to be a regular customer of my local Walgreens store, located on Byberry and Bustleton Roads in Philadelphina but I have since stopped shopping here. Little by little, the few helpful, kind and knowledgeable employees that they once had started disappearing and being replaced by rude, arrogant and downright useless excuses for retail employees, including the management staff! The store manager by the name of Henry, looks like he just rolled out of a dirty clothes bin to start with. His pants and shirt are usually a mess, nothing like the style of dress that I typically see in the Walgreens that I do shop at now. He also has an ugly attitude that matches the appearance! He has a habit of looking down to everyone as if they are stealing and God help you if you need a return done by him, or any help in that store at all for that matter. Again, I was a very regular customer at this location and I purchased a shampoo by the "Samy" maker that was on clearance but decided against it a few days later because I have color treated hair. I kept my receipt so it should have been NO PROBLEM for me to obtain a refund on this item. Wrong! I gave Henry my receipt which was dated no later than five days prior yet he still insisted that he had to "check the records" for my transaction! Then after making me wait about fifteen minutes, he came back, said no words to me but processed the return to a gift card, then lied to me telling me that he had to keep my receipt for "security reasons". So he basically accused me of stealing or doing something "shady" which I clearly was not! And this was not the end of my problems in that store. The heavyset girl who works in cosmetics now is quite rude, seems to know nothing of the department and seems to rather spend her time at work talking and laughing with Henry, other managers or other employees.
Yes, I fear that the poor management and staff of the majority of this store have lead to it's demise and I now travel to other Walgreens in my vicinity because of this. Such a shame too. It was one of my favorite stores.
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