Travelocity Complaint - Triple billed for my flight.
NOTE: I am on the phone for the third time while I write this. I got so tired of waiting on customer service who constantly put me on hold, I decided to register on this site and fill out this review. I just got hung up on after being on the phone for almost an hour.
Booked some tickets for Ireland. The first time I put the flight through the system it bounced back and said that my bank had a limit so that it couldn't charge me for the flights. Unbeknownst to me, it would charge me for the 79.20 in travel insurance but not my flight. I guess they thought I wanted travel insurance for a flight that wasn't booked.
So, I try again, with another card, and then it says that the flight is not available, but to try again. I do, and the final time, I get a confirmation.
The next day when I look at my statments. I have been charged for travel insurance on the first card once. Travel insurance on the second card TWICE, and charged for the flight TWICE on the second card.
No big deal, but customer service was not helpful at all. The first guy simply said that it was not their problem and that I would need to call the airline. So, I called Air France and they said they they had numerous problems with Travelocity and that I had to call back and demand to speak to a supervisor.
Which I did, the second guy was more helpful, but still nothing happened. He at least took my information. I waited a couple of days to see if the charges would disappear but they did not...
How this story ends doesn't even really matter does it? It's a matter of dealing with a company that is incompetent and lazy. Hopefully, I don't get double charged for this flight. I would simply warn others to not bother using this company. The customer service is absolutely ridiculous. Ridiculous. Never use this company.
At this point, I am just calling my credit card and telling them to block charges.